Refund, Cancellation & Delivery Policy

Last updated: September 2026

This policy governs refund, cancellation, and delivery for all courses and services offered by LearnEazy, a venture of Wexgrand Pvt. Ltd. Because our courses are digital products delivered instantly upon purchase, please read this policy carefully before enrolling.

Refund & Cancellation Policy

1. Digital Nature of Our Courses

LearnEazy offers online video courses, downloadable materials, and access-based learning modules. Because these are digital products with instant delivery, once course access has been granted (immediately after successful payment), the purchase is generally considered final and non-refundable.

2. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• The student has already accessed one or more course videos
• The student has downloaded any course material or resource
• The student has changed their mind or lost interest
• The student is unable to continue due to personal, financial, or time reasons
• The student's device or internet is not compatible (please test before purchase)
• The student has misunderstood the course scope (course descriptions are available before purchase)
• Course was purchased more than 7 days ago

3. Refund Eligibility (Rare Cases)

A refund may be considered ONLY in the following exceptional situations:

• Duplicate payment: If you were charged twice for the same course due to a technical error, we will verify and refund the extra amount.
• Payment success but access failure: If your payment succeeded but the system failed to enroll you and we cannot resolve the enrollment issue within 3 business days.
• Complete non-delivery: If the course you purchased has no videos or content and this cannot be corrected.

4. How to Request a Refund

Eligible refund requests must be submitted in writing to info@wexgrand.com within 7 days of purchase with:

• Registered email and mobile number
• Razorpay payment ID
• Course name
• Reason for refund request with supporting details

Submission of a refund request does not guarantee approval. Each request is reviewed on a case-by-case basis.

5. Refund Processing

If approved:

• Refunds are processed back to the original payment method
• Processing time is typically 5–10 business days depending on your bank and Razorpay
• Payment gateway charges (approximately 2–3%) may be deducted from the refund
• Course access is revoked once refund is approved

6. Company Right to Refuse Refund

LearnEazy reserves the right to reject refund claims that arise due to incorrect expectations, misunderstanding of course scope, failure to check technical requirements, or dissatisfaction not based on an actual failure of the delivered content.

Shipping & Delivery Policy

1. Digital Delivery

LearnEazy exclusively delivers digital products. There is no physical shipping involved. Delivery means:

• Instant enrollment: Immediately after successful payment, the course is added to your account.
• Video access: All course videos become visible on your dashboard and can be watched by clicking "Watch".
• Downloadable files: PDFs, project files, and resources become available on the course page.
• External links: Links to software, tools, or reference sites are accessible immediately.

2. Delivery Confirmation

Delivery is confirmed by:

• Payment success message on the checkout page
• Course appearing in your "My Courses" list on the dashboard
• Optional confirmation email (if email delivery is enabled)

3. Delivery Issues

If you have paid successfully but do not see the course in your dashboard within 15 minutes:

• Refresh the page and log out / log back in
• Check that you were logged into the correct account during payment
• Contact info@wexgrand.com with your Razorpay payment ID

We aim to resolve access issues within 24 business hours.

4. No Physical Products

LearnEazy does not currently sell any physical products, printed books, or hardware. If we introduce any physical item in the future, this section will be updated with shipping timelines, charges, and courier terms.

5. Course Availability Duration

Unless otherwise stated for a specific course, course access is granted for lifetime (as long as LearnEazy operates and the course remains in our catalog). We recommend downloading any project files or PDFs for offline use.

Contact for Refund / Delivery Queries

Email: info@wexgrand.com
Phone: +91 99612 34515
WhatsApp: +91 90612 34515
Address: NO. 4/461, SUITE NO. 1331, VALAMKOTTIL TOWERS, Thrikkakara, Ernakulam, Kerala – 682021